Counterfeit Policy

At Orion Inmotion (Pvt) Ltd, operating under the brand name ORION XO, we are committed to protecting our customers, brand partners, and the Sri Lankan market from counterfeit, unregistered, and grey-market cosmetics.

Our Policy

  • Authorized Distribution Only
    We are the sole authorized distributor in Sri Lanka for more than 15 leading Korean beauty and skincare brands. All products we sell are officially sourced from brand owners.

  • Regulatory Compliance
    Every product is approved by the National Medicines Regulatory Authority (NMRA), compliant with Consumer Affairs Authority (CAA) labeling standards, and cleared through Sri Lanka Standards Institution (SLSI) inspections and permits at customs.

  • Product Labeling & Authentication
    To ensure authenticity, all products distributed by Orion XO carry:

    • Labeling in Sinhala and Tamil in line with CAA requirements

    • The name and address of the Authorized Importer/Distributor: Orion Inmotion (Pvt) Ltd

    • A consumer verification QR code, affixed by Orion Inmotion (Pvt) Ltd, enabling customers to instantly confirm authenticity before use

  • Anti-Counterfeit Measures
    We implement strict tracking and verification systems, including:

    • Direct sourcing from brand owners

    • QR code–based consumer verification

    • Unique batch codes and expiry checks

    • Controlled and monitored distribution channels

  • Zero Tolerance for Counterfeits
    We do not condone or authorize the sale of counterfeit, parallel-imported, or unregistered cosmetics. Any unauthorized seller distributing such products is acting illegally and may be subject to enforcement by the NMRA, CAA, and Sri Lanka Customs.

Customer Guidance

  • Purchase only from ORION XO official stores, verified retail partners, or authorized online platforms.

  • Always look for the QR code on the packaging to verify authenticity instantly.

  • Confirm that products carry Sinhala and Tamil labeling, along with importer details of Orion Inmotion (Pvt) Ltd.

  • If you suspect counterfeit or unregistered products, report them to us or directly to the NMRA.

Our Commitment

This policy reflects our responsibility to safeguard consumers, uphold brand integrity, and protect Sri Lanka’s economy from the risks of counterfeit and illegally imported cosmetics. The QR code verification system introduced by Orion XO ensures that every customer has a direct tool to check authenticity, giving you complete confidence in every purchase.