HOLIKA HOLIKA Magic Tool Folding Hair Comb
- Regular price
-
Rs 1,350.00 - Regular price
-
- Sale price
-
Rs 1,350.00
Benefits
HOW TO USE
SHIPPING INFORMATION
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method: Trans Express (cash on delivery) / Prompt Xpress (paid orders)
Estimated delivery time: Trans Express 1-4 business days / Prompt Xpress 1-3 business days
Shipment cost: Trans Express Rs.450 / Prompt Xpress Rs.450
*Paid orders placed before 10:30am (local time) will be delivered in 1-2 working days. Orders placed after 10:30am will take an additional working day.
*The courier service will call you before delivery to confirm your address and delivery time. If they are unable to reach you, the delivery will be delayed.
Delivery delays can occasionally occur.
Return & Refund
ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.
Can I cancel a paid order and get a refund?
We don’t cancel any paid order after placing due to any reason, including card payments, mint pay, koko pay, and bank transfers. Therefore, please place your order after carefully considering.
How long do I have to cancel a cash on delivery order after placing it?
We can cancel cash on delivery orders within 1 hour after placing, if you have requested. After 1 hour, please refrain from asking for cancellations.
Do you offer refunds or exchanges for issues like pump malfunction or dropper breakage?
We don’t offer refunds or exchanges due to reasons such as the pump not working or the dropper breaking while in use. However, if there is any damage, you can request a refund within 3 days after the product is delivered.
I received a damaged or faulty product
If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. We take great care to prevent any damages during transit, but it is possible that problems may occur.
To resolve the issue, please message us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 48 hours after receiving the package. Please note that we are arranging an exchange for the same item only (no refunds or exchanges with other products).
Please include a brief description of the problem as well as a photo of the impacted item. Remember to provide the order number and your name as they appear on the invoice. Then, as quickly as possible, we can arrange for a replacement or another option.
The product must be returned and received by us unopened, unused, and in its original packaging.
Thank you for your understanding and for being a valued customer of ORION XO.
(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)
What should I do if I receive an incorrect item?
We understand the frustration of receiving an incorrect item after you have placed an order. We strive to ensure that our customers get exactly what they ordered. Unfortunately, mistakes do occur from time to time, and for that we apologize.
If you have received an incorrect item, please WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days after receiving your order with a photo of the incorrect item and invoice. Remember to mention the order number and your name according to the invoice. Then we can arrange a replacement as soon as possible.
The product must be returned and received by us unopened, unused, and in its original packaging.
Thank you for your understanding and for being a valued customer of ORION XO.
(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)
Even though I paid, one item is missing from my order.
If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Also, we will arrange a replacement or refund as soon as possible.
Please contact us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days of receiving your order, including photo(s) of the received items and the invoice. Remember to mention the order number and your name according to the invoice.
We have photos for each order that we have taken before packing. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions.
Thank you for your understanding and for being a valued customer of ORION XO.
(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)
My skin got irritated after using the product.
If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately.
However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions.
Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We have mentioned the full list of ingredients on our website for each product.
Therefore, please read and review all products' details and ingredients carefully.
We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, don’t make a purchase unless you’re sure about the product or ingredients.
We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions, refunds, or exchanges.
Skincare brands can change the ingredients in their products from time to time. Therefore, remember to check the ingredients each time you’re purchasing, even if you've purchased the same item multiple times before.
Also, we strongly advise customers to read the product labels carefully or consult with a doctor before using any new skincare product.
We strongly recommend a patch test before application.
We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.
If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.
What can I do if the product is not working for me?
We understand that it can be disappointing when a product does not work for you as expected. Unfortunately, we are unable to return or exchange any products for this reason.
Each skincare product is not the same for everyone.
We cannot guarantee that customers will always receive the results mentioned in product descriptions.
We apologize for any inconvenience.
What should I do if I am dissatisfied with the product or the color is not suitable for me after trying it on?
Unfortunately, our return policy does not cover situations such as not being as expected, disliking the product, disliking the fragrance, not receiving expected results, or disliking the color after trying it on.
We cannot refund or exchange any skincare or makeup product due to your not being satisfied with the product or the colors not matching. We strongly recommend that our customers take the time to do careful research before making a purchase.
We cannot guarantee that customers will receive the exact colors shown in the photos.
What can I do if I purchase the wrong product by mistake?
Due to the unique nature of this business and for hygiene reasons, we do not offer exchanges for products ordered mistakenly. Therefore, please choose your products carefully.
Is it possible to cancel my order after it has been shipped from the store?
We are unable to cancel orders once they have been dispatched from our store for any reason.
Can I get a refund because my order was delayed?
We cannot cancel the orders due to delays unless it’s more than 8 business days after they've been dispatched from our store.
We aim to deliver packages within 2-4 business days within the Southern and Western Provinces, and within 3-5 business days throughout the rest of the provinces.
But sometimes these schedules can be changed due to holidays and unexpected situations.
If we can’t deliver the package within 8 business days after dispatch, you can ask to cancel the order and receive a refund.
Also, packages can be delayed due to incorrect delivery details and incorrect contact numbers provided by customers, and customers are not answering phones. Due to those reasons, we cannot cancel the orders. We are trying to fix errors and deliver packages at least within 14 business days after dispatch. If we are unable to arrange the package within 14 business days, the customer may cancel or receive a refund. Also, we can cancel the order and issue a refund.
Last updated: 06/08/2023
About brand:HOLIKA HOLIKA
Couldn't load pickup availability
-
Hurry, only 10 items left in stock!
Our products are 100% authentic and sourced directly from brands.
Enprani Co. Ltd., 1st floor, 88, Chukhang-daero 296 beon-gil, Jung-gu, Incheon, South Korea
Country of Origin: South Korea
More from HOLIKA HOLIKA
-
HOLIKA HOLIKA Magic Tool Folding Hair Comb
HOLIKA HOLIKA Magic Tool Folding Hair Comb- Regular price
-
Rs 1,350.00 - Regular price
-
- Sale price
-
Rs 1,350.00
Quick view
What is the shelf life of my product?
All beauty products need to be used by a certain period. This is known as the 'period after opening' and can be easily identified by the PAO symbol. The symbol can be recognised as the shape of an opened jar, and will have a number inside; 9M will indicate 9 months, 12M is 12 months, and 36M is 36 months. Once opened the product should be used in this period, as after this time the quality of the product will deteriorate.
Expiration date and manufacturing date?
Korean cosmetics are known for their quality and effectiveness, and many consumers turn to them for their beauty needs. One interesting aspect of Korean cosmetics is that they use the manufacturing date rather than the expiration date on their packaging. This means that consumers should focus on the ‘제조’ or ‘사용기한’ to get an idea of how long their product will be good for. The ‘까지’ on the packaging indicates the expiration date, but it is not always clearly marked. Some cosmetics will have both the manufacturing date and the expiration date, but many will just have the manufacturing date. Knowing when your product was made can help you ensure that you are using it within its intended shelf life.
제조: Manufacturing Date
까지: Expiration Date
사용기한: Use Periods
In addition, Koreans write dates in the following format: YYYY/MM/DD.
How do I identify the ingredients in my skincare?
The key to understanding your skincare ingredients is to look at the label and read it carefully. All ingredients are listed in descending order, starting with the largest amount used in the product (usually water). This means that the first ingredient listed is the one used in the largest quantity, and the last ingredient listed is the one used in the smallest quantity. The order is important because you want to make sure that the active ingredients are present in sufficient quantities to be effective.
When it comes to the ingredients in skincare products, not all are created equal. Some are present in high concentrations, while others are only needed in small amounts. For example, active ingredients such as acids, and antioxidants typically make up around 10–20% of a product's formula. On the other hand, some active ingredients need to be present at just 0.5–1% in order to work effectively. This means that a small amount of these active ingredients can have a big impact on the overall effectiveness of the product. And because they are used in such small concentrations, they are typically listed at the very end of the ingredient list. So next time you're looking at the ingredients in your skincare products, be sure to take note of how much of each active ingredient is being used.
At our website, we want to make sure that all our customers know exactly what they are getting when they purchase from us. That's why we list all the ingredients in descending order so that you can easily see what is in each product before you buy.
Why should I always wear sunscreen?
When it comes to skin care, sunscreen is one of the most important products you can use. The sun's UV rays can cause serious damage to your skin, leading to wrinkles, sunspots, and even skin cancer. That's why it's important to use sunscreen every day, even when you're not planning to spend time in the sun. It's also important to apply sunscreen when you know that you'll be exposed to the sun's rays, even if you're indoors. For example, if you're sitting near a window or driving your car, sunscreen can help protect your skin from UVA and UVB rays.
The best time to apply sunscreen is after your moisturizer but before you put on makeup or any other skin care product. Make sure to use a broad-spectrum sunscreen with an SPF of at least 30 and reapply it every two hours if you're going to be in the sun for an extended period of time. This will help protect your skin from the sun's harmful rays and keep it looking its best for years to come.
