SKIN1004 Madagascar Centella Hyalu-cica Hydrating and Brightening Set

✔ Madagascar Centella Hyalu-cica Blue Serum
• A serum especially designed for dehydrated, dry and sensitive skin type.
• Contains 5 kinds of Hyaluronic Acid and Ceramide that help boost skin's moisture level.
• Rich Centella Asiatica Extract from Madagascar relieves skin discomfort and leaves your skin calm.

✔ Madagascar Centella Hyalu-cica Brightening Toner
• A multi-purpose toner that soothes, hydrates and rejuvenates skin.
• Formula infused with AHA and LHA helps to gently remove dead skin cells and impurities.
• Centella asiatica leaf extract from Madagascar relieves skin of discomfort and calms irritations.

✔ Madagascar Centella Hyalu-cica Sleeping Pack
• A multi-tasking mask pack containing skin-soothing and moisturizing ingredients.
• Features nano-sized ceramide providing deep, long-lasting hydration.
• Leaves your skin smooth, rejuvenated and radiant.

• Cica Serum-Hyalu-Cica Formula (Hyaluronic Acid + Centella Asiatica): Soothes and replenishes skin hydration level.
• 5-Layer Hyaluronic Acid: Provides long-lasting hydration for skin.

✔ Madagascar Centella Hyalu-cica Brightening Toner
• Method 1: Apply an appropriate amount directly to your face (carefully avoiding the eyes), then pat gently until absorbed. Alternatively, you can add the toner to your palm and apply to your face, patting gently until fully absorbed.

• Method 2: Saturate a cotton pad with toner and gently wipe it all over your face. Don’t use too little amount toner, remember to get enough amount for the soak cotton pad.

✨ For best results, use your toner in both ways.
✨ Usage: One bottle should last for approximately 90-100 applications.

✔ Madagascar Centella Hyalu-cica Blue Serum 50ml
• Apply 2-3 drops to clean skin.
• Gently pat into skin until fully absorbed.
• Use morning and night.
✨ Usage: One bottle should last for approximately 30-35 applications.

✔ Madagascar Centella Hyalu-cica Sleeping Pack 100ml
As a final step in your night-time routine apply a thin layer of the Sleeping Mask over the face and neck area. Leave it to work overnight and wash off in the morning.
✨ Usage: A sleeping mask should use at least 2ml at once. Then 100ml should last 50 applications only.

📝 SKIN1004 products might not provide the best results in a few days. Some may see improvements within 2-3 weeks, while others may take 5-6 weeks. However, they offer long-term benefits that are 100% safe and non-damaging, keeping your skin healthy and safe for a longer time.

✔ Madagascar Centella Hyalu-cica Blue Serum
Purified Water, Centella Asiatica Leaf Water(38%), Butylene Glycol, 1,2-Hexanediol, Niacinamide, Glycerin, Pantolactone, Hibiscus Esculentus Fruit Extract, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Methylpropanediol, Panthenol, Cetearyl Olivate, Carbomer, Arginine, Sorbitan Olivate, Caprylic/Capric Triglyceride, Pyrus Communis (Pear) Fruit Extract, Pentylene Glycol, Adenosine, Polyglutamic Acid, Rosa Damascena Flower Water, Artemisia Princeps Leaf Extract, Cucumis Melo (Melon) Fruit Extract, Iris Florentina Root Extract, Ethyl Hexyl Glycerin, Hedera Helix (Ivy) Leaf/Stem Extract, Sodium Phytate, Xanthan Gum, Maltodextrin, Hydrolyzed Gardenia Florida Fruit Extract, Hydrogenated Lecithin, Ceramide-NP, Sodium Hyaluronate Crosspolymer, Hydrolyzed Sodium Hyaluronate

✔ Madagascar Centella Hyalu-cica Brightening Toner
Centella Asiatica Leaf Water(74%), Butylene Glycol, Glycerin, 1,2-Hexanediol, Niacinamide, Water, Betaine, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Hibiscus Esculentus Fruit Extract, Xylitol, Polyglyceryl-10 Oleate, Polyglyceryl-10 Myristate, Polyglyceryl-6 Dioleate, Pyrus Communis (Pear) Fruit Extract, Pentylene Glycol, Polyglyceryl-4 Laurate, Ethylhexylglycerin, Rosa Damascena Flower Water, Adenosine, Cucumis Melo (Melon) Fruit Extract, Iris Florentina Root Extract, Hedera Helix (Ivy) Leaf/Stem Extract, Sodium Phytate, Methylpropanediol, Xanthan Gum, Citric Acid, Artemisia Princeps Leaf Extract, Caprylic/Capric Triglyceride, Polyglutamic Acid, Hydrogenated Lecithin, Ceramide NP, Capryloyl Salicylic Acid

✔ Madagascar Centella Hyalu-cica Sleeping Pack
Centella Asiatica Leaf Water, Purified Water, Butylene Glycol, Glycerin, 1,2-Hexanediol, Niacinamide, Polyglutamic Acid, Pantolactone, Hibiscus Esculentus Extract, Carbomer, Panthenol, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Cetearyl Olivate, Methylpropanediol, Arginine, Pullulan, Sorbitan Olivate, Caprylic/Capric Triglyceride, Pyrus Communis (Pear) Fruit Extract, Adenosine, Rosa Damascena Flower Water, Cucumis Melo (Melon) Fruit Extract, Iris Florentina Root Extract, Ethyl Hexyl Glycerin, Hedera Helix (Ivy) Leaf/Stem Extract, Sodium Phytate, Xanthan Gum, Maltodextrin, Artemisia Princeps Leaf Extract, Hydrolyzed Gardenia Florida Extract, Melatonin, Illicium Verum (Anise) Fruit Extract, Larix Sibirica Wood Extract, Quercus Mongolica Leaf Extract, Persicaria Hydropiper Extract, Rheum Palmatum Root/Stalk Extract, Asarum Sieboldii Root Extract, Chrysanthellum Indicum Extract, Corydalis Turtschaninovii Root Extract, Coptis Chinensis Root Extract, Machilus Thunbergii Bark Extract, Pentylene Glycol, Hydrogenated Lecithin, Ceramide-NP

* The manufacturer reserves the right to make changes to the ingredients in this product. For the most accurate and up-to-date listing of the components, please check the product packaging.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: Trans Express (cash on delivery) / Prompt Xpress (paid orders)

Estimated delivery time: Trans Express 1-4 business days / Prompt Xpress 1-3 business days

Shipment cost: Trans Express Rs.450 / Prompt Xpress Rs.450

*Paid orders placed before 10:30am (local time) will be delivered in 1-2 working days. Orders placed after 10:30am will take an additional working day.

*The courier service will call you before delivery to confirm your address and delivery time. If they are unable to reach you, the delivery will be delayed.

Delivery delays can occasionally occur.

ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.

Can I cancel a paid order and get a refund?

We don’t cancel any paid order after placing due to any reason, including card payments, mint pay, koko pay, and bank transfers. Therefore, please place your order after carefully considering.

How long do I have to cancel a cash on delivery order after placing it?

We can cancel cash on delivery orders within 1 hour after placing, if you have requested. After 1 hour, please refrain from asking for cancellations.

Do you offer refunds or exchanges for issues like pump malfunction or dropper breakage?

We don’t offer refunds or exchanges due to reasons such as the pump not working or the dropper breaking while in use. However, if there is any damage, you can request a refund within 3 days after the product is delivered.

I received a damaged or faulty product

If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. We take great care to prevent any damages during transit, but it is possible that problems may occur.

To resolve the issue, please message us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 48 hours after receiving the package. Please note that we are arranging an exchange for the same item only (no refunds or exchanges with other products).

Please include a brief description of the problem as well as a photo of the impacted item. Remember to provide the order number and your name as they appear on the invoice. Then, as quickly as possible, we can arrange for a replacement or another option.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

What should I do if I receive an incorrect item?

We understand the frustration of receiving an incorrect item after you have placed an order. We strive to ensure that our customers get exactly what they ordered. Unfortunately, mistakes do occur from time to time, and for that we apologize.

If you have received an incorrect item, please WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days after receiving your order with a photo of the incorrect item and invoice. Remember to mention the order number and your name according to the invoice. Then we can arrange a replacement as soon as possible.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

Even though I paid, one item is missing from my order. 

If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Also, we will arrange a replacement or refund as soon as possible.

Please contact us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days of receiving your order, including photo(s) of the received items and the invoice. Remember to mention the order number and your name according to the invoice.

We have photos for each order that we have taken before packing. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions.

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

My skin got irritated after using the product.

If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately.

However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions.

Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We have mentioned the full list of ingredients on our website for each product.

Therefore, please read and review all products' details and ingredients carefully.

We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, don’t make a purchase unless you’re sure about the product or ingredients.

We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions, refunds, or exchanges.

Skincare brands can change the ingredients in their products from time to time. Therefore, remember to check the ingredients each time you’re purchasing, even if you've purchased the same item multiple times before.

Also, we strongly advise customers to read the product labels carefully or consult with a doctor before using any new skincare product.

We strongly recommend a patch test before application.

We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.

If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.

What can I do if the product is not working for me?

We understand that it can be disappointing when a product does not work for you as expected. Unfortunately, we are unable to return or exchange any products for this reason.

Each skincare product is not the same for everyone.

We cannot guarantee that customers will always receive the results mentioned in product descriptions.

We apologize for any inconvenience.

What should I do if I am dissatisfied with the product or the color is not suitable for me after trying it on?

Unfortunately, our return policy does not cover situations such as not being as expected, disliking the product, disliking the fragrance, not receiving expected results, or disliking the color after trying it on.

We cannot refund or exchange any skincare or makeup product due to your not being satisfied with the product or the colors not matching. We strongly recommend that our customers take the time to do careful research before making a purchase.

We cannot guarantee that customers will receive the exact colors shown in the photos. 

What can I do if I purchase the wrong product by mistake?

Due to the unique nature of this business and for hygiene reasons, we do not offer exchanges for products ordered mistakenly. Therefore, please choose your products carefully.

Is it possible to cancel my order after it has been shipped from the store?

We are unable to cancel orders once they have been dispatched from our store for any reason. 

Can I get a refund because my order was delayed?

We cannot cancel the orders due to delays unless it’s more than 8 business days after they've been dispatched from our store.

We aim to deliver packages within 2-4 business days within the Southern and Western Provinces, and within 3-5 business days throughout the rest of the provinces.

But sometimes these schedules can be changed due to holidays and unexpected situations.

If we can’t deliver the package within 8 business days after dispatch, you can ask to cancel the order and receive a refund.

Also, packages can be delayed due to incorrect delivery details and incorrect contact numbers provided by customers, and customers are not answering phones. Due to those reasons, we cannot cancel the orders. We are trying to fix errors and deliver packages at least within 14 business days after dispatch. If we are unable to arrange the package within 14 business days, the customer may cancel or receive a refund. Also, we can cancel the order and issue a refund.

Last updated: 06/08/2023

SKIN1004 is a South Korean skincare brand that has been gaining attention in the beauty world. The brand specializes in high-quality, all-natural products that are designed to address a wide range of skin concerns.

Their signature product is the Centella Ampoule, which is made with 99% Centella Asiatica extract and is designed to help brighten and even out skin tone. In addition to their ampoule, SKIN1004 also offers a variety of other products such as face masks, serums, and moisturizers that are designed to hydrate, nourish, and protect the skin. With their commitment to providing natural, effective skincare solutions, SKIN1004 has quickly become a popular choice for those looking to improve the look and feel of their skin.