SKIN1004 Brightening and Age Defense Routine

✔ Double Cleanser Purifies Pores and Removes Skin Impurities While Preventing Skin Irritation.
✔ Exfoliate Unwanted Debris, Promoting a Smooth, Supple Complexion.
✔ Improves Skin Tone and Provides Anti-aging Care.
Reduces Dark Spots, Pigmentation and Post Acne Marks.
✔ Replenishes Moisture Level of Dry or Extreme Dry Skin.
✔ Increases Elasticity for a Supple, Revitalized and Youthful Looking Skin.
✔ Leaves Your Skin Supple, Balanced and Brightened.
✔ Strengthens Weak and Sensitive Skin Barrier.
✔ Improves the Skin Smoothness on the Forehead, Chin,
✔ Nose, and Cheeks as well as the Skin around the Eyebrows, Eyes, and Mouth as Validated by Professional Skin Clinicians.
✔ Gives Deep, Long-Lasting Hydration to the Skin.

👉 SKIN1004 Madagascar Centella Tone Brightening Cleansing Gel Foam
✔ Centella Asiatica Extract, Niacinamide, 3-O-Ethyl Ascorbic Acid, Madecassoside

👉 SKIN1004 Madagascar Centella Tone Brightening Boosting Toner
✔ Centella Asiatica Extract, Niacinamide, 3-O-Ethyl Ascorbic Acid, Citric Acid

👉 SKIN1004 Madagascar Centella Tone Brightening Capsule Ampoule
✔ Centella Asiatica Extract, Niacinamide, Tranexamic Acid, 3-O-Ethyl Ascorbic Acid, Madecassoside

👉 SKIN1004 Madagascar Centella Tone Brightening Capsule Cream
✔ Centella Asiatica Extract, Niacinamide, Tranexamic Acid, Madecassoside, Panthenol, Bisabolol

👉 SKIN1004 Madagascar Centella Light Cleansing Oil
Centella Asiatica Extract, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Helianthus Annuus (Sunflower) Seed Oil, Olea Europaea (Olive) Fruit Oil, Simmondsia Chinensis (Jojoba) Seed Oil

👉 SKIN1004 Madagascar Centella Ampoule Foam
✔ Centella Asiatica Extract, Citric Acid, Sodium Hyaluronate

👉 SKIN1004 Madagascar Centella Probio-Cica Essence Toner
✔ Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Centella Asiatica Extract, Madecassic Acid, Asiaticoside, Asiatic Acid, Hyaluronic Acid

👉 SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule
✔ Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Centella Asiatica Extract, Madecassic Acid, Asiaticoside, Asiatic Acid, Ceramide NP

👉 SKIN1004 Madagascar Centella Probio-Cica Enrich Cream
✔ Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Centella Asiatica Extract, Madecassic Acid, Asiaticoside, Asiatic Acid, Phytosterols

👉 SKIN1004 Madagascar Centella Probio-Cica Bakuchiol Eye Cream
✔ Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Centella Asiatica Extract, Bakuchiol, Madecassic Acid, Asiaticoside, Asiatic Acid, Ceramide NP

👉 SKIN1004 Madagascar Centella Watergel Sheet Ampoule Mask 25ml
✔ Centella Asiatica Extract, Glycerin, Chamomilla Recutita (Matricaria) Flower Extract

☀️ Day Time Routine

✔ SKIN1004 Madagascar Centella Tone Brightening Cleansing Gel Foam 125ml
• Take an appropriate amount to your hands and rub it between water wet palms to create foam.
• Gently massage onto your face and wash off with lukewarm water.
✨ Usage: One Tube should last for approximately 60 - 70 applications.

✔ SKIN1004 Madagascar Centella Tone Brightening Boosting Toner 210ml
• Method 1: Apply an appropriate amount directly to your face (carefully avoiding the eyes), then pat gently until absorbed. Alternatively, you can add the toner to your palm and apply to your face, patting gently until fully absorbed.
• Method 2: Saturate a cotton pad with toner and gently wipe it all over your face. Don’t use too little amount toner, remember to get enough amount for the soak cotton pad.
✨ For best results, use your toner in both ways.
✨ Usage: One bottle should last for approximately 90-100 applications.

✔ SKIN1004 Madagascar Centella Tone Brightening Capsule Ampoule 100ml
• Apply an appropriate amount from the dropper directly to your face, distributing it across several areas.
• Use a sufficient amount; if you have a 50ml size, use one full dropper at once. If you have a 100ml size, use 3/4 of a dropper at once.
• Gently pat with your fingers until fully absorbed. Do not rub.
✨ Usage: One bottle should last for approximately 60-70 applications.

✔ SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule 50ml
• Apply an appropriate amount from the dropper directly to your face, distributing it across several areas.
• Use a sufficient amount; if you have a 50ml size, use one full dropper at once. If you have a 100ml size, use 3/4 of a dropper at once.
• Gently pat with your fingers until fully absorbed. Do not rub.
✨ Usage: One bottle should last for approximately 30-35 applications.

✔ SKIN1004 Madagascar Centella Tone Brightening Capsule Cream 75ml
• Take an appropriate amount to hands
• Then apply to face. Don’t use too little or too much
• Gently pat with both hands until fully absorbed.
✨ Usage: One Tube should last for approximately 50-60 applications.

☝️ Tip: Make sunscreen a non-negotiable part of your daily routine; it’s essential for preventing skin damage and maintaining youthful skin.

🌙 Night Time Routine

✔ SKIN1004 Madagascar Centella Light Cleansing Oil 200ml
• Apply 2-4 pumps of cleansing oil to a dry face with dry hands.
• Gently massage in circular motions to dissolve blackheads, whiteheads, makeup, sunscreen, and dirt.
• Add a little water and continue massaging to create a light and milky emulsion.
• Finally, wash off with lukewarm water.
✨ Usage: One Bottle should last for approximately 80 - 95 applications.

✔ SKIN1004 Madagascar Centella Ampoule Foam 125ml
• Take an appropriate amount to your hands and rub it between water wet palms to create foam.
• Gently massage onto your face and wash off with lukewarm water.
✨ Usage: One Tube should last for approximately 60 - 70 applications.

✔ SKIN1004 Madagascar Centella Probio-Cica Essence Toner 210ml
• Method 1: Apply an appropriate amount directly to your face (carefully avoiding the eyes), then pat gently until absorbed. Alternatively, you can add the toner to your palm and apply to your face, patting gently until fully absorbed.
• Method 2: Saturate a cotton pad with toner and gently wipe it all over your face. Don’t use too little amount toner, remember to get enough amount for the soak cotton pad.
✨ For best results, use your toner in both ways.
✨ Usage: One bottle should last for approximately 90-100 applications.

✔ SKIN1004 Madagascar Centella Tone Brightening Capsule Ampoule 100ml
• Apply an appropriate amount from the dropper directly to your face, distributing it across several areas.
• Use a sufficient amount; if you have a 50ml size, use one full dropper at once. If you have a 100ml size, use 3/4 of a dropper at once.
• Gently pat with your fingers until fully absorbed. Do not rub.
✨ Usage: One bottle should last for approximately 60-70 applications.

✔ SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule 50ml
• Apply an appropriate amount from the dropper directly to your face, distributing it across several areas.
• Use a sufficient amount; if you have a 50ml size, use one full dropper at once. If you have a 100ml size, use 3/4 of a dropper at once.
• Gently pat with your fingers until fully absorbed. Do not rub.
✨ Usage: One bottle should last for approximately 30-35 applications.

✔ SKIN1004 Madagascar Centella Probio-Cica Enrich Cream 50ml
• Take an appropriate amount to hands
• Then apply to face. Don’t use too little or too much
• Gently pat with both hands until fully absorbed.
✨ Usage: One jar should last for approximately 40-50 applications.

✔ SKIN1004 Madagascar Centella Probio-Cica Bakuchiol Eye Cream 20ml
• Take an appropriate amount to hands.
• Then apply to the area of concerns. Don’t use too little or too much.
• Gently pat with both hands until fully absorbed.
✨ Usage: One tube should last for approximately 25-30 applications.

🎁 Free Gift

✔ SKIN1004 Madagascar Centella Watergel Sheet Ampoule Mask 25ml
• After cleansing your face, apply toner to prepare skin for the next step.
• Take the product out of the pouch and adhere it evenly over your face avoiding the eye and mouth area.
• Remove it after 10-20 minutes. Using your fingers, gently pat remaining ampoule into the skin until thoroughly absorbed.

🕓 Use Up To 4 Months for the Best Results

📝 SKIN1004 products might not provide the best results in a few days. Some may see improvements within 2-3 weeks, while others may take 5-6 weeks. However, they offer long-term benefits that are 100% safe and non-damaging, keeping your skin healthy and safe for a longer time.

✔ SKIN1004 Madagascar Centella Tone Brightening Cleansing Gel Foam
Water, Lauryl Hydroxysultaine, Glycerin, Potassium Cocoyl Glycinate, Disodium Cocoamphodiacetate, Sodium Chloride, Potassium Cocoate, Sodium Lauroyl Glutamate, 1,2-Hexanediol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Centella Asiatica Extract, Citric Acid, Potassium Benzoate, Hexylene Glycol, Pentylene Glycol, Ethylhexylglycerin, Butylene Glycol, Disodium EDTA, Madecassoside, Trehalose, Prunus Mume Fruit Extract, Vitis Vinifera (Grape) Fruit Extract, Carica Papaya (Papaya) Fruit Extract, Pyrus Malus (Apple) Fruit Extract, Panthenol, Niacinamide, 3-O-Ethyl Ascorbic Acid, Xylitylglucoside, Anhydroxylitol, Xylitol, Agave Tequilana Leaf Extract, Glucose, Caprylic/Capric Triglyceride

✔ SKIN1004 Madagascar Centella Tone Brightening Boosting Toner
Water, 1,2-Hexanediol, Niacinamide, Pentylene Glycol, Butylene Glycol, Glycerin, Propanediol, Centella Asiatica Extract, Xanthan Gum, Panthenol, Allantoin, Betaine, Ethylhexylglycerin, Xylitylglucoside, Anhydroxylitol, Disodium EDTA, Xylitol, Madecassoside, Glucose, Carica Papaya (Papaya) Fruit Extract, Pyrus Malus (Apple) Fruit Extract, Prunus Mume Fruit Extract, Vitis Vinifera (Grape) Fruit Extract, 3-O-Ethyl Ascorbic Acid, Caprylic/Capric Triglyceride

✔ SKIN1004 Madagascar Centella Tone Brightening Capsule Ampoule
Water, Butylene Glycol, Niacinamide, Glycerin, Tranexamic Acid, 1,2-Hexanediol, Betaine, Centella Asiatica Extract, Zea Mays (Corn) Starch, Xanthan Gum, Microcrystalline Cellulose, Mannitol, Panthenol, Pentylene Glycol, Ethylhexylglycerin, Hydroxyethylcellulose, Madecassoside, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Arginine, Hydrogenated Lecithin, Xylitylglucoside, Anhydroxylitol, Xylitol, Glucose, 3-O-Ethyl Ascorbic Acid, Lactobacillus Ferment

✔ SKIN1004 Madagascar Centella Tone Brightening Capsule Cream
Water, Butylene Glycol, Propanediol, Niacinamide, Isotridecyl Isononanoate, Phenyl Trimethicone, 1,2-Hexanediol, Tranexamic Acid, Diglycerin, Centella Asiatica Extract, Butyrospermum Parkii (Shea) Butter, Squalane, Polyglyceryl-3 Distearate, Xylitylglucoside, Cetyl Alcohol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Anhydroxylitol, Polyacrylate Crosspolymer-6, Arginine, Trehalose, Zea Mays (Corn) Starch, Xylitol, Panthenol, Pentylene Glycol, Microcrystalline Cellulose, Mannitol, Glyceryl Stearate Citrate, Hydroxyethyl Urea, Ethylhexylglycerin, Glycerin, Glucose, Madecassoside, Sodium Hyaluronate, Bisabolol, Hydrogenated Lecithin, Glyceryl Acrylate/Acrylic Acid Copolymer, Pyrus Communis (Pear) Flower Extract, Lactobacillus Ferment

✔ SKIN1004 Madagascar Centella Light Cleansing Oil
Ethylhexyl Stearate, Cetyl Ethylhexanoate, Sorbeth-30 Tetraoleate, Centella Asiatica Extract (10,000ppm), Helianthus Annuus (Sunflower) Seed Oil, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Olea Europaea (Olive) Fruit Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Ethylhexylglycerin, Pelargonium Graveolens Flower Oil, Rosa Damascena Flower Oil, Limonene, Linalool

✔ SKIN1004 Madagascar Centella Ampoule Foam
Centella Asiatica Extract(33%), Sodium Cocoyl Isethionate, Glycerin, Water, Sodium Methyl Cocoyl Taurate, Coco-Betaine, Potassium Cocoyl Glycinate, 1,2-Hexanediol, Sodium Chloride, Potassium Cocoate, Potassium Benzoate, Polyquaternium-67, Citric Acid, Dextrin, Sodium Bicarbonate, Theobroma Cacao (Cocoa) Extract, Disodium EDTA, Sodium Acetate, Butylene Glycol, Coptis Chinensis Root Extract, Sodium Hyaluronate, Eclipta Prostrata Extract, Coccinia Indica Fruit Extract

✔ SKIN1004 Madagascar Centella Probio-Cica Essence Toner
Centella Asiatica Extract, Water, Butylene Glycol, Glycerin, Polypropanediol, Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Polyglyceryl-10 Laurate, Potassium Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Trehalose, Panthenol, Ethylhexylglycerin, Sodium Citrate, Xanthan Gum, Tromethamine, Dipotassium Glycyrrhizate, Caprylic/Capric Triglyceride, Sodium Phytate, Citric Acid, Hydrogenated Lecithin, Polyglyceryl-10 Myristate, Ceramide NP, Sodium Hyaluronate Crosspolymer, Sucrose Distearate, Madecassic Acid, Asiaticoside, Hydrolyzed Glycosaminoglycans, Lauric Acid, Asiatic Acid, Phytosterols, Sodium Hyaluronate, Betaine, Hydroxystearic Acid, Benzyl Glycol, Hydrolyzed Hyaluronic Acid, Macadamia Ternifolia Seed Oil, Hyaluronic Acid, Raspberry Ketone, Phytosphingosine

✔ SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule
Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Centella Asiatica Extract, Ceramide NP, TECA, Polyhydroxystearic Acid, Betaine, Allantoin, Panthenol

✔ SKIN1004 Madagascar Centella Probio-Cica Enrich Cream
Centella Asiatica Extract, Glycerin, Diglycerin, 1,2-Hexanediol, Butylene Glycol, Niacinamide, Water, Polyglyceryl-3 Distearate, Caprylic/Capric Triglyceride, Neopentyl Glycol Diheptanoate, Isostearyl Isostearate, Pentaerythrityl Tetraisostearate, Hydrogenated Poly(C6-14 Olefin), Heptyl Undecylenate, Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Bis-Diglyceryl Polyacyladipate-2, Glyceryl Stearate, C14-22 Alcohols, Cetearyl Alcohol, Butyrospermum Parkii (Shea) Butter, Polyglyceryl-2 Stearate, Sodium Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Glyceryl Stearate Citrate, Arginine, Stearyl Alcohol, Polyisobutene, C12-20 Alkyl Glucoside, Squalane, Sodium Surfactin, Sodium Polyacrylate, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Carbomer, Hydroxystearic Acid, Ethylhexylglycerin, Adenosine, Hydrogenated Lecithin, Sorbitan Oleate, Caprylyl/Capryl Glucoside, Macadamia Ternifolia Seed Oil, Sodium Hyaluronate, Moringa Oleifera Seed Oil, Sodium Phytate, Ceramide NP, Dextrin, Theobroma Cacao (Cocoa) Extract, Glyceryl Acrylate/Acrylic Acid Copolymer, Polyglyceryl-10 Myristate, Glucose, Stearic Acid, Phytosphingosine, Madecassic Acid, Asiaticoside, Sucrose Distearate, Asiatic Acid, Lauric Acid, Phytosterols, Polyglutamic Acid

✔ SKIN1004 Madagascar Centella Probio-Cica Bakuchiol Eye Cream
Centella Asiatica Extract, Glycerin, Butylene Glycol, Dipentaerythrityl Hexa C5-9 Acid Esters, 1,2-Hexanediol, Niacinamide, Squalane, Water, Polyglyceryl-3 Distearate, Cetearyl Alcohol, Caprylic/Capric Triglyceride, Betaine, Butyrospermum Parkii (Shea) Butter, Heptyl Undecylenate, Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Glyceryl Stearate, Bakuchiol, Panthenol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Palmitic Acid, Tromethamine, Stearic Acid, Glyceryl Stearate Citrate, Carbomer, Ethylhexylglycerin, Adenosine, Macadamia Ternifolia Seed Oil, Sodium Phytate, Sodium Hyaluronate, Hydrogenated Lecithin, Ceramide NP, Glyceryl Acrylate/Acrylic Acid Copolymer, Dextrin, Theobroma Cacao (Cocoa) Extract, Polyglyceryl-10 Myristate, Phytosphingosine, Madecassic Acid, Asiaticoside, Hydrolyzed Extensin, Sucrose Distearate, Asiatic Acid, Lauric Acid, Phytosterols, Hydrolyzed Hyaluronic Acid, Caprylyl Glycol, Acetyl Hexapeptide-8

✔ SKIN1004 Madagascar Centella Watergel Sheet Ampoule Mask
Centella Asiatica Extract(51%), Water, Dipropylene Glycol, Glycereth-26, Glycerin, 1,2-Hexanediol, Betaine, Butylene Glycol, Paeonia Suffruticosa Root Extract, Polyglyceryl-10 Laurate, Chamomilla Recutita (Matricaria) Flower Extract, Glyceryl Caprylate, Carbomer, Xanthan Gum, Arginine, Ethylhexylglycerin, Sodium Hyaluronate, Dextrin, Theobroma Cacao (Cocoa) Extract, Propanediol, Coptis Japonica Root Extract, Mentha Arvensis Leaf Oil, Sodium Hyaluronate Crosspolymer, Hydrolyzed Glycosaminoglycans, Benzyl Glycol, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Raspberry Ketone, Disodium EDTA

* The manufacturer reserves the right to make changes to the ingredients in this product. For the most accurate and up-to-date listing of the components, please check the product packaging.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: Trans Express (cash on delivery) / Prompt Xpress (paid orders)

Estimated delivery time: Trans Express 1-4 business days / Prompt Xpress 1-3 business days

Shipment cost: Trans Express Rs.450 / Prompt Xpress Rs.450

*Paid orders placed before 10:30am (local time) will be delivered in 1-2 working days. Orders placed after 10:30am will take an additional working day.

*The courier service will call you before delivery to confirm your address and delivery time. If they are unable to reach you, the delivery will be delayed.

Delivery delays can occasionally occur.

ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.

Can I cancel a paid order and get a refund?

We don’t cancel any paid order after placing due to any reason, including card payments, mint pay, koko pay, and bank transfers. Therefore, please place your order after carefully considering.

How long do I have to cancel a cash on delivery order after placing it?

We can cancel cash on delivery orders within 1 hour after placing, if you have requested. After 1 hour, please refrain from asking for cancellations.

Do you offer refunds or exchanges for issues like pump malfunction or dropper breakage?

We don’t offer refunds or exchanges due to reasons such as the pump not working or the dropper breaking while in use. However, if there is any damage, you can request a refund within 3 days after the product is delivered.

I received a damaged or faulty product

If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. We take great care to prevent any damages during transit, but it is possible that problems may occur.

To resolve the issue, please message us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 48 hours after receiving the package. Please note that we are arranging an exchange for the same item only (no refunds or exchanges with other products).

Please include a brief description of the problem as well as a photo of the impacted item. Remember to provide the order number and your name as they appear on the invoice. Then, as quickly as possible, we can arrange for a replacement or another option.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

What should I do if I receive an incorrect item?

We understand the frustration of receiving an incorrect item after you have placed an order. We strive to ensure that our customers get exactly what they ordered. Unfortunately, mistakes do occur from time to time, and for that we apologize.

If you have received an incorrect item, please WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days after receiving your order with a photo of the incorrect item and invoice. Remember to mention the order number and your name according to the invoice. Then we can arrange a replacement as soon as possible.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

Even though I paid, one item is missing from my order. 

If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Also, we will arrange a replacement or refund as soon as possible.

Please contact us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days of receiving your order, including photo(s) of the received items and the invoice. Remember to mention the order number and your name according to the invoice.

We have photos for each order that we have taken before packing. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions.

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

My skin got irritated after using the product.

If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately.

However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions.

Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We have mentioned the full list of ingredients on our website for each product.

Therefore, please read and review all products' details and ingredients carefully.

We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, don’t make a purchase unless you’re sure about the product or ingredients.

We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions, refunds, or exchanges.

Skincare brands can change the ingredients in their products from time to time. Therefore, remember to check the ingredients each time you’re purchasing, even if you've purchased the same item multiple times before.

Also, we strongly advise customers to read the product labels carefully or consult with a doctor before using any new skincare product.

We strongly recommend a patch test before application.

We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.

If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.

What can I do if the product is not working for me?

We understand that it can be disappointing when a product does not work for you as expected. Unfortunately, we are unable to return or exchange any products for this reason.

Each skincare product is not the same for everyone.

We cannot guarantee that customers will always receive the results mentioned in product descriptions.

We apologize for any inconvenience.

What should I do if I am dissatisfied with the product or the color is not suitable for me after trying it on?

Unfortunately, our return policy does not cover situations such as not being as expected, disliking the product, disliking the fragrance, not receiving expected results, or disliking the color after trying it on.

We cannot refund or exchange any skincare or makeup product due to your not being satisfied with the product or the colors not matching. We strongly recommend that our customers take the time to do careful research before making a purchase.

We cannot guarantee that customers will receive the exact colors shown in the photos. 

What can I do if I purchase the wrong product by mistake?

Due to the unique nature of this business and for hygiene reasons, we do not offer exchanges for products ordered mistakenly. Therefore, please choose your products carefully.

Is it possible to cancel my order after it has been shipped from the store?

We are unable to cancel orders once they have been dispatched from our store for any reason. 

Can I get a refund because my order was delayed?

We cannot cancel the orders due to delays unless it’s more than 8 business days after they've been dispatched from our store.

We aim to deliver packages within 2-4 business days within the Southern and Western Provinces, and within 3-5 business days throughout the rest of the provinces.

But sometimes these schedules can be changed due to holidays and unexpected situations.

If we can’t deliver the package within 8 business days after dispatch, you can ask to cancel the order and receive a refund.

Also, packages can be delayed due to incorrect delivery details and incorrect contact numbers provided by customers, and customers are not answering phones. Due to those reasons, we cannot cancel the orders. We are trying to fix errors and deliver packages at least within 14 business days after dispatch. If we are unable to arrange the package within 14 business days, the customer may cancel or receive a refund. Also, we can cancel the order and issue a refund.

Last updated: 06/08/2023

SKIN1004 is a South Korean skincare brand that has been gaining attention in the beauty world. The brand specializes in high-quality, all-natural products that are designed to address a wide range of skin concerns.

Their signature product is the Centella Ampoule, which is made with 99% Centella Asiatica extract and is designed to help brighten and even out skin tone. In addition to their ampoule, SKIN1004 also offers a variety of other products such as face masks, serums, and moisturizers that are designed to hydrate, nourish, and protect the skin. With their commitment to providing natural, effective skincare solutions, SKIN1004 has quickly become a popular choice for those looking to improve the look and feel of their skin.