Track Your Order
Once your order has been dispatched, you can track its status directly through our courier partners. Please use the Tracking Number / Waybill provided in your confirmation SMS or email.
Track via Courier Portals
Important Notes
- Tracking numbers become active once scanned at the courier's hub. Please allow a few hours for updates to appear.
- If you see "Not Found" or no records, check again later as the courier may not have updated their system yet.
- For Cash on Delivery (COD) orders, please pay only the exact invoice amount to the courier. Do not provide any additional handling or inspection fees.
- FDE Domestic handles all COD orders while Prompt XP handles all paid orders.
Delivery Status Guide
In Transit
Your parcel is moving between facilities.
Out for Delivery
The courier is on the way to your address.
Delivered
The order has been successfully received.
On Hold / Exception
The courier needs additional information or will reattempt delivery.
Assistance
If your tracking does not update for more than 48 hours, or you encounter a delivery issue, please contact us through the with your Order ID and mobile number. You may also call the courier hotline and provide your Tracking Number for direct assistance.
