Track Your Order

When your order ships, we add the courier's tracking link and tracking number to it. Here is how to find yours.

3 ways to find your tracking link

1Check your SMS or email

When your parcel ships, we send you a message with your tracking number and a link to the courier's tracking page. Open the link and enter the number for live updates.

2Log in to see it here

Log in with the email you used at checkout and your orders and tracking links will show on this page.

Log in
3Ask us on WhatsApp

Send us your order number and we will share your tracking details.

Delivery status guide

PreparingWe are packing your order. The tracking link is added when it ships.
In transitYour parcel is moving between courier facilities.
Out for deliveryThe courier is on the way to your address.
DeliveredYour order has been received.

On hold or exception means the courier needs more information or will try delivery again.

Good to know

  • We may use different courier partners, so always use the tracking link sent with your order.
  • Tracking starts once the courier scans your parcel at their hub. Please allow a few hours for updates to appear.
  • If the courier site shows "Not found", please check again later.
  • For Cash on Delivery orders, pay only the exact invoice amount to the courier. Do not pay any extra handling or inspection fees.
  • No tracking update for more than 48 hours, or a delivery problem? WhatsApp us on 077 846 5000 or visit our Contact Us page with your order number and mobile number.