SKIN1004 Routine for Damaged Skin Barrier

✔ SKIN1004 Madagascar Centella Probio-Cica Essence Toner 210ml
• The moisturizing toner calms sensitive skin after cleansing and forms a layer that makes the skin moist.
• Contains Centella Asiatica extract, an ingredient that effectively soothes the skin, and vegan ProBio-Cica (Centella fermented with TECA), providing care for weak and sensitive skin barrier.
• Repairs damaged skin barrier to prevent the evaporation of moisture and provides care for dry sensitive skin.
• Improves the skin smoothness on the forehead, chin, nose, and cheeks as well as the skin around the eyebrows, eyes, and mouth as validated by professional skin clinicians.
• Does not contain any artificial fragrances or colors and is safe to use on all skin types including sensitive skin.

✔ SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule 50ml
• The intensive ampoule fills the skin with moisture to keep it hydrated without harming the skin and provides a smooth and silky finish without any greasiness.
• Contains Centella Asiatica extract, an ingredient that effectively soothes the skin, and vegan ProBio-Cica (Centella fermented with TECA), providing care for weak and sensitive skin barrier.
• Repairs damaged skin barrier to prevent the evaporation of moisture and provides care for dry sensitive skin.
• Improves the skin smoothness on the forehead, chin, nose, and cheeks as well as the skin around the eyebrows, eyes, and mouth as validated by professional skin clinicians.
• Does not contain any artificial fragrances or colors and is safe to use on all skin types including sensitive skin.

✔ SKIN1004 Madagascar Centella Hyalu-Cica Water-fit Sun Serum SPF50+ PA++++ 50ml
• A mild sunscreen with SPF50+ protects skin from UV rays.
• Formulated with a golden ration of Hyaluronic Acid and Centella Asiatica Extract to soothes and replenishes hydration to dehydrated, dry and sensitive skin.
• Contains extracts of Rocket Leaf, Green Tea and Broccoli that improve skin condition.
• The serum-like textured formula glides on upon apply without leaving any white cast.

✔ SKIN1004 Madagascar Centella Probio-Cica Essence Toner 210ml
👉 Fermented Centella Asiatica
• Provides Healthy and Youthful Skin
👉 Probio-Cica & Cica-Ceramide
• Barrier Care Solution
• Enhance Skin Absorption
• Long Lasting hydration
👉 5 Sizes of Hyaluronic Acid Molecules
• Layers moisture into the skin from the inside out

✔ SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule 50ml
👉 Centella Asiatica Extract
• Soothes And Replenishes Skin Hydration Level.

✔ SKIN1004 Madagascar Centella Hyalu-Cica Water-fit Sun Serum SPF50+ PA++++ 50ml
👉 Hyalu-Cica Formula
• Unique combination of Centella Asiatica Extract and Hyaluronic Acids simultaneously heals and hydrates the skin.

✔ SKIN1004 Madagascar Centella Probio-Cica Essence Toner 210ml
• Method 1: Apply an appropriate amount directly to your face (carefully avoiding the eyes), then pat gently until absorbed. Alternatively, you can add the toner to your palm and apply to your face, patting gently until fully absorbed.

• Method 2: Saturate a cotton pad with toner and gently wipe it all over your face. Don’t use too little amount toner, remember to get enough amount for the soak cotton pad.

✨ For best results, use your toner in both ways.

✔ SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule 50ml
• Apply an appropriate amount from the dropper directly to your face, distributing it across several areas.
• Use a sufficient amount; if you have a 50ml size, use one full dropper at once. If you have a 100ml size, use 3/4 of a dropper at once.
• Gently pat with your fingers until fully absorbed. Do not rub.

✔ SKIN1004 Madagascar Centella Hyalu-Cica Water-fit Sun Serum SPF50+ PA++++ 50ml
• As the last step of your skincare routine, apply evenly to areas exposed to UV rays.

📝 One jar should last for approximately 40-50 applications.

SKIN1004 products might not provide the best results in a few days. Some may see improvements within 2-3 weeks, while others may take 5-6 weeks. However, they offer long-term benefits that are 100% safe and non-damaging, keeping your skin healthy and safe for a longer time.

✔ SKIN1004 Madagascar Centella Probio-Cica Essence Toner 210ml
Centella Asiatica Extract, Water, Butylene Glycol, Glycerin, Polypropanediol, Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Polyglyceryl-10 Laurate, Potassium Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Trehalose, Panthenol, Ethylhexylglycerin, Sodium Citrate, Xanthan Gum, Tromethamine, Dipotassium Glycyrrhizate, Caprylic/Capric Triglyceride, Sodium Phytate, Citric Acid, Hydrogenated Lecithin, Polyglyceryl-10 Myristate, Ceramide NP, Sodium Hyaluronate Crosspolymer, Sucrose Distearate, Madecassic Acid, Asiaticoside, Hydrolyzed Glycosaminoglycans, Lauric Acid, Asiatic Acid, Phytosterols, Sodium Hyaluronate, Betaine, Hydroxystearic Acid, Benzyl Glycol, Hydrolyzed Hyaluronic Acid, Macadamia Ternifolia Seed Oil, Hyaluronic Acid, Raspberry Ketone, Phytosphingosine

✔ SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule 50ml
Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Centella Asiatica Extract, Ceramide NP, TECA, Polyhydroxystearic Acid, Betaine, Allantoin, Panthenol

✔ SKIN1004 Madagascar Centella Hyalu-Cica Water-fit Sun Serum SPF50+ PA++++ 50ml
Water, Dibutyl øvdipate. Propanediol, Diethylamino Hydroxybenzoyt Hexyl Benzoate,
Water, Dibutyl Adipate, Propanediol, Diethylamino Hydroxybenzoyl Hexyl Benzoate, Polymethylsilsesquioxane, Ethylhexyl Triazone, Methylene Bis-Benzotriazolyl Tetramethylbutylphenol, Niacinamide, Coco-Caprylate/Caprate, Caprylyl Methicone, Diethylhexyl Butamido Triazone, Glycerin, 1,2-Hexanediol, Butylene Glycol, Centella Asiatica Extract(9800ppm), Betula Platyphylla Japonica Bark Extract, Ginkgo Biloba Leaf Extract, Camellia Sinensis Leaf Extract, Triticum Vulgare (Wheat) Sprout Extract, Medicago Sativa (Alfalfa) Extract, Brassica Oleracea Italica (Broccoli) Sprout Extract, Eruca Sativa Leaf Extract, Camellia Japonica Leaf Extract, Sodium Hyaluronate(10ppm), Behenyl Alcohol, Poly C10-30 Alkyl Acrylate, Polyglyceryl-3 Methylglucose Distearate, Decyl Glucoside, Tromethamine, Carbomer, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Sodium Stearoyl Glutamate, Polyacrylate Crosspolymer-6, Adenosine, Xanthan Gum, T-Butyl Alcohol, Tocopherol, Hydrolyzed Hyaluronic Acid(1ppm), Inositol, Hyaluronic Acid(0.01ppm), Pentylene Glycol, Ethylhexylglycerin

* The manufacturer reserves the right to make changes to the ingredients in this product. For the most accurate and up-to-date listing of the components, please check the product packaging.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: Trans Express (cash on delivery) / Prompt Xpress (paid orders)

Estimated delivery time: Trans Express 1-4 business days / Prompt Xpress 1-3 business days

Shipment cost: Trans Express Rs.450 / Prompt Xpress Rs.450

*Paid orders placed before 10:30am (local time) will be delivered in 1-2 working days. Orders placed after 10:30am will take an additional working day.

*The courier service will call you before delivery to confirm your address and delivery time. If they are unable to reach you, the delivery will be delayed.

Delivery delays can occasionally occur.

ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.

Can I cancel a paid order and get a refund?

We don’t cancel any paid order after placing due to any reason, including card payments, mint pay, koko pay, and bank transfers. Therefore, please place your order after carefully considering.

How long do I have to cancel a cash on delivery order after placing it?

We can cancel cash on delivery orders within 1 hour after placing, if you have requested. After 1 hour, please refrain from asking for cancellations.

Do you offer refunds or exchanges for issues like pump malfunction or dropper breakage?

We don’t offer refunds or exchanges due to reasons such as the pump not working or the dropper breaking while in use. However, if there is any damage, you can request a refund within 3 days after the product is delivered.

I received a damaged or faulty product

If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. We take great care to prevent any damages during transit, but it is possible that problems may occur.

To resolve the issue, please message us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 48 hours after receiving the package. Please note that we are arranging an exchange for the same item only (no refunds or exchanges with other products).

Please include a brief description of the problem as well as a photo of the impacted item. Remember to provide the order number and your name as they appear on the invoice. Then, as quickly as possible, we can arrange for a replacement or another option.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

What should I do if I receive an incorrect item?

We understand the frustration of receiving an incorrect item after you have placed an order. We strive to ensure that our customers get exactly what they ordered. Unfortunately, mistakes do occur from time to time, and for that we apologize.

If you have received an incorrect item, please WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days after receiving your order with a photo of the incorrect item and invoice. Remember to mention the order number and your name according to the invoice. Then we can arrange a replacement as soon as possible.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

Even though I paid, one item is missing from my order. 

If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Also, we will arrange a replacement or refund as soon as possible.

Please contact us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days of receiving your order, including photo(s) of the received items and the invoice. Remember to mention the order number and your name according to the invoice.

We have photos for each order that we have taken before packing. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions.

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

My skin got irritated after using the product.

If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately.

However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions.

Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We have mentioned the full list of ingredients on our website for each product.

Therefore, please read and review all products' details and ingredients carefully.

We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, don’t make a purchase unless you’re sure about the product or ingredients.

We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions, refunds, or exchanges.

Skincare brands can change the ingredients in their products from time to time. Therefore, remember to check the ingredients each time you’re purchasing, even if you've purchased the same item multiple times before.

Also, we strongly advise customers to read the product labels carefully or consult with a doctor before using any new skincare product.

We strongly recommend a patch test before application.

We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.

If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.

What can I do if the product is not working for me?

We understand that it can be disappointing when a product does not work for you as expected. Unfortunately, we are unable to return or exchange any products for this reason.

Each skincare product is not the same for everyone.

We cannot guarantee that customers will always receive the results mentioned in product descriptions.

We apologize for any inconvenience.

What should I do if I am dissatisfied with the product or the color is not suitable for me after trying it on?

Unfortunately, our return policy does not cover situations such as not being as expected, disliking the product, disliking the fragrance, not receiving expected results, or disliking the color after trying it on.

We cannot refund or exchange any skincare or makeup product due to your not being satisfied with the product or the colors not matching. We strongly recommend that our customers take the time to do careful research before making a purchase.

We cannot guarantee that customers will receive the exact colors shown in the photos. 

What can I do if I purchase the wrong product by mistake?

Due to the unique nature of this business and for hygiene reasons, we do not offer exchanges for products ordered mistakenly. Therefore, please choose your products carefully.

Is it possible to cancel my order after it has been shipped from the store?

We are unable to cancel orders once they have been dispatched from our store for any reason. 

Can I get a refund because my order was delayed?

We cannot cancel the orders due to delays unless it’s more than 8 business days after they've been dispatched from our store.

We aim to deliver packages within 2-4 business days within the Southern and Western Provinces, and within 3-5 business days throughout the rest of the provinces.

But sometimes these schedules can be changed due to holidays and unexpected situations.

If we can’t deliver the package within 8 business days after dispatch, you can ask to cancel the order and receive a refund.

Also, packages can be delayed due to incorrect delivery details and incorrect contact numbers provided by customers, and customers are not answering phones. Due to those reasons, we cannot cancel the orders. We are trying to fix errors and deliver packages at least within 14 business days after dispatch. If we are unable to arrange the package within 14 business days, the customer may cancel or receive a refund. Also, we can cancel the order and issue a refund.

Last updated: 06/08/2023

SKIN1004 is a South Korean skincare brand that has been gaining attention in the beauty world. The brand specializes in high-quality, all-natural products that are designed to address a wide range of skin concerns.

Their signature product is the Centella Ampoule, which is made with 99% Centella Asiatica extract and is designed to help brighten and even out skin tone. In addition to their ampoule, SKIN1004 also offers a variety of other products such as face masks, serums, and moisturizers that are designed to hydrate, nourish, and protect the skin. With their commitment to providing natural, effective skincare solutions, SKIN1004 has quickly become a popular choice for those looking to improve the look and feel of their skin.