Routine for Acne and Dark Spots

✔ SKIN1004 Madagascar Centella Tea-Trica BHA Foam 125ml
• Dermatologically tested.
• Designed for acne-prone and trouble skin.
• Formulated with a skin-soothing complex including Tea Tree Leaf Water and Centella Asiatica Extract.
• It helps remove excess sebum secretion, dead skin cells and pore waste gently.

✔ Anua Heartleaf 77% Soothing Toner 250ml
• A moisturizing toner formulated with 77% Houttuynia Cordata Extract that helps soothe sensitive skin and protect the skin from external irritations.
• The sub-acidic formula helps maintain the oil-moisture balance of the skin.
• In irritative and contains 11 types of EWG Green Grade ingredients that is suitable for all skin types.

✔ COSRX Advanced Snail 96 Mucin Power Essence 100ml
• Fades dark spots
• Improves skin texture
• Anti-aging
• Intense hydration

✔ Beauty of Joseon Glow Serum: Propolis + Niacinamide 30ml
• Glow Serum is enriched with 60% propolis extract and 2% niacinamide.
• Anti-inflammatory properties promote effective treatment for acne problems.
• Helps to control sebum secretion, refine pores and brighten skin.
• Rich, honey-like texture provides deep hydration for skin, leaving a dewy finish with no sticky after feel.
• Safe formula contains only EWG Green Grade ingredients.

✔ Nacific Pink AHA BHA Cream 50ml
• Leaves skin well hydrated and nourished
• Helps with acne, blackheads, dry skin flakes, and signs of aging
• Brightening and Smoothing
• Softens pigmentation spots

✔ SKIN1004 Madagascar Centella Tea-Trica BHA Foam 125ml
👉 BHA (Salicylic Acid)
• A fat-soluble acid component, that thoroughly washes excess sebum and oil to maintain clean skin conditions. It is effective for relieving acne-prone skin, removing excess dead skin cells and melting sebum.

✔ Anua Heartleaf 77% Soothing Toner 250ml
👉 77% of Heartleaf Extract
• Enhance skin soothing ability.
👉 11 Kinds of Food Grade Ingredients
• All ingredients are EWG green grade so you can use it with confidence.

✔ COSRX Advanced Snail 96 Mucin Power Essence 100ml
👉 96.3% snail secretion filtrate
• Deliver rich nourishment through quick absorption
👉 1,000 ppm sodium hyaluronate
• Plumping and soothing care, infuses hydration

✔ Beauty of Joseon Glow Serum: Propolis + Niacinamide 30ml
👉 Propolis extract 60%
• There is a record that women in the Joseon Dynasty used honey and grain powder as a wash-off mask pack to care for their skin. As a skincare ingredient, propolis extract is effective for hydrating the skin and improving inflamed skin.
👉 Niacinamide 2%
• Among the various effects of niacinamide, it is especially helpful in controlling sebum secretion and maintaining the oil and moisture balance of the skin.
👉 BHA 0.5%
• As a fat-soluble exfoliant, it helps to remove sebum and waste accumulated in the pores.

✔ Nacific Pink AHA BHA Cream 50ml
👉 Watermelon Fruit Extract
• Hydrates, soothes and protects the skin from free radicals
👉 Adenosine
• Firms the skin and delivers anti-aging care
👉 Salicylic Acid
• Exfoliates, removes dead skin cells, decreases oil production and is great for blackheads and whiteheads
👉 Niacinamide
• Brightens, fades dark spots and improves uneven skin texture

✔ SKIN1004 Madagascar Centella Tea-Trica BHA Foam 125ml
• Apply an appropriate amount onto wet palms and rub to create foam.
• Gently massage the face and rinse with lukewarm water.

✔ Anua Heartleaf 77% Soothing Toner 250ml
• Saturate A Cotton Pad with The Cleansing Water And Gently Sweep Across Your Face, Moving From The Center, Outwards.
• To Help Remove Stubborn Makeup, Press A Soaked Cotton Pad Against Your Skin For A Few Moments
• To Help Dissolve the Makeup Before Sweeping It Away.

✔ COSRX Advanced Snail 96 Mucin Power Essence 100ml
• After cleansing and toning, apply a small amount on your entire face. Gently pat sing fingertips to aid absorption, and then go forth with your moisturizers.

✔ Beauty of Joseon Glow Serum: Propolis + Niacinamide 30ml
• Apply a proper amount onto face and pat gently for further absorption.

✔ Nacific Pink AHA BHA Cream 50ml
• Massage a generous amount into the skin at the last step of your skin care routine.

✔ SKIN1004 Madagascar Centella Tea-Trica BHA Foam 125ml
Water, Myristic Acid, Glycerin, Potassium Hydroxide, Stearic Acid, Glyceryl Stearate, Propanediol, Lauryl Hydroxysultaine, Palmitic Acid, Sodium C14-16 Olefin Sulfonate, Potassium Benzoate, Salicylic Acid(0.45%), Butylene Glycol, Sorbitol, 1,2-Hexanediol, Sodium Chloride, Centella Asiatica Extract(0.2%), Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Melaleuca Alternifolia (Tea Tree) Leaf Oil(0.2%), Cetearyl Alcohol, Melaleuca Alternifolia (Tea Tree) Leaf Water(0.09%), Melia Azadirachta Leaf Extract, Hydrogenated Polydecene, Arachidic Acid, Lauric Acid, Sodium Citrate, Melia Azadirachta Flower Extract, Trisodium Ethylenediamine Disuccinate, Oleic Acid, Theobroma Cacao (Cocoa) Seed Extract, Dextrin, Citric Acid, Disodium EDTA, Pentylene Glycol, Caprylyl Glycol, Chamaecyparis Obtusa Water, Pinus Palustris Leaf Extract

✔ Anua Heartleaf 77% Soothing Toner 250ml
Houttuynia Cordata Extract(77%), Purified Water, 1,2-Hexandiol, Glycerin, Betaine, Panthenol, Saccharum Officinarum (Sugarcane) Extract, Portulaca Oleracea Extract, Butylene Glycol, Vitex Agnus-Castus Extract, Chamomilla Recutita (Matricaria) Flower Extract, Arctium Lappa Root Extract, Phellinus Linteus Extract, Vitis Vinifera (Grape) Fruit Extract, Apple Fruit Extract, Centella Asiatica Extract, Isopentyldiol, Methylpropanediol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Disodium EDTA

✔ COSRX Advanced Snail 96 Mucin Power Essence 100ml
Snail Secretion Filtrate, Betaine, Butylene Glycol, 1,2-Hexanediol, Sodium Polyacrylate, Phenoxyethanol, Sodium Hyaluronate, Allantoin, Ethyl Hexanediol, Carbomer, Panthenol, Arginine

✔ Beauty of Joseon Glow Serum: Propolis + Niacinamide 30ml
Propolis Extract, Dipropylene Glycol, Glycerin, Butylene Glycol, Water, Niacinamide, 1,2-Hexanediol, Melia Azadirachta Flower Extract, Melia Azadirachta Leaf Extract, Sodium Hyaluronate, Curcuma Longa (Turmeric) Root Extract, Ocimum Sanctum Leaf Extract, Theobroma Cacao (Cocoa) Seed Extract, Melaleuca Alternifolia (Tea Tree) Extract, Centella Asiatica Extract, Corallina Officinalis Extract, Lotus Corniculatus Seed Extract, Calophyllum Inophyllum Seed Oil, Betaine Salicylate, Sodium Polyacryloyldimethyl Taurate, Tromethamine, Polyglyceryl-10 Laurate, Caprylyl Glycol, Ethylhexylglycerin, Dextrin, Pentylene Glycol, Octanediol, Tocopherol, Xanthan Gum, Carbomer

✔ Nacific Pink AHA BHA Cream 50ml
Citrullus Lanatus (Watermelon) Fruit Extract, Glycerin, Polypropylsilsesquioxane, 1,2-Hexanediol, Niacinamide, Butylene Glycol, Water, Ammonium Acryloyldimethyltaurate/VP Copolymer, Arginine, Carbomer, Propanediol, Polyglyceryl-10 Laurate, Panthenol, Ethylhexylglycerin, Xanthan Gum, Adenosine, Lavandula Angustifolia (Lavender) Oil, Allantoin, Disodium EDTA, Glyceryl Acrylate/Acrylic Acid Copolymer, PVM/MA Copolymer, Salicylic Acid(100ppm), Citric Acid(100ppm), Gardenia Florida Fruit Extract, Cyanocobalamin, Dextrin, Sodium Hyaluronate, Glutathione, Tranexamic Acid, Calamine, Sodium Ascorbyl Phosphate, Melaleuca Alternifolia (Tea Tree) Extract, Lactobacillus/Soybean Ferment Extract, Sodium Hyaluronate Crosspolymer, Hydrolyzed Glycosaminoglycans, Dioscorea Japonica Root Extract, Tremella Fuciformis (Mushroom) Extract, Hippophae Rhamnoides Fruit Extract, Benzyl Glycol, Centella Asiatica Extract, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Raspberry Ketone, Limonene, Linalool

* The manufacturer reserves the right to make changes to the ingredients in this product. For the most accurate and up-to-date listing of the components, please check the product packaging.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: Trans Express (cash on delivery) / Prompt Xpress (paid orders)

Estimated delivery time: Trans Express 1-4 business days / Prompt Xpress 1-3 business days

Shipment cost: Trans Express Rs.450 / Prompt Xpress Rs.450

*Paid orders placed before 10:30am (local time) will be delivered in 1-2 working days. Orders placed after 10:30am will take an additional working day.

*The courier service will call you before delivery to confirm your address and delivery time. If they are unable to reach you, the delivery will be delayed.

Delivery delays can occasionally occur.

ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.

Can I cancel a paid order and get a refund?

We don’t cancel any paid order after placing due to any reason, including card payments, mint pay, koko pay, and bank transfers. Therefore, please place your order after carefully considering.

How long do I have to cancel a cash on delivery order after placing it?

We can cancel cash on delivery orders within 1 hour after placing, if you have requested. After 1 hour, please refrain from asking for cancellations.

Do you offer refunds or exchanges for issues like pump malfunction or dropper breakage?

We don’t offer refunds or exchanges due to reasons such as the pump not working or the dropper breaking while in use. However, if there is any damage, you can request a refund within 3 days after the product is delivered.

I received a damaged or faulty product

If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. We take great care to prevent any damages during transit, but it is possible that problems may occur.

To resolve the issue, please message us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 48 hours after receiving the package. Please note that we are arranging an exchange for the same item only (no refunds or exchanges with other products).

Please include a brief description of the problem as well as a photo of the impacted item. Remember to provide the order number and your name as they appear on the invoice. Then, as quickly as possible, we can arrange for a replacement or another option.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

What should I do if I receive an incorrect item?

We understand the frustration of receiving an incorrect item after you have placed an order. We strive to ensure that our customers get exactly what they ordered. Unfortunately, mistakes do occur from time to time, and for that we apologize.

If you have received an incorrect item, please WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days after receiving your order with a photo of the incorrect item and invoice. Remember to mention the order number and your name according to the invoice. Then we can arrange a replacement as soon as possible.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

Even though I paid, one item is missing from my order. 

If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Also, we will arrange a replacement or refund as soon as possible.

Please contact us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days of receiving your order, including photo(s) of the received items and the invoice. Remember to mention the order number and your name according to the invoice.

We have photos for each order that we have taken before packing. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions.

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

My skin got irritated after using the product.

If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately.

However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions.

Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We have mentioned the full list of ingredients on our website for each product.

Therefore, please read and review all products' details and ingredients carefully.

We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, don’t make a purchase unless you’re sure about the product or ingredients.

We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions, refunds, or exchanges.

Skincare brands can change the ingredients in their products from time to time. Therefore, remember to check the ingredients each time you’re purchasing, even if you've purchased the same item multiple times before.

Also, we strongly advise customers to read the product labels carefully or consult with a doctor before using any new skincare product.

We strongly recommend a patch test before application.

We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.

If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.

What can I do if the product is not working for me?

We understand that it can be disappointing when a product does not work for you as expected. Unfortunately, we are unable to return or exchange any products for this reason.

Each skincare product is not the same for everyone.

We cannot guarantee that customers will always receive the results mentioned in product descriptions.

We apologize for any inconvenience.

What should I do if I am dissatisfied with the product or the color is not suitable for me after trying it on?

Unfortunately, our return policy does not cover situations such as not being as expected, disliking the product, disliking the fragrance, not receiving expected results, or disliking the color after trying it on.

We cannot refund or exchange any skincare or makeup product due to your not being satisfied with the product or the colors not matching. We strongly recommend that our customers take the time to do careful research before making a purchase.

We cannot guarantee that customers will receive the exact colors shown in the photos. 

What can I do if I purchase the wrong product by mistake?

Due to the unique nature of this business and for hygiene reasons, we do not offer exchanges for products ordered mistakenly. Therefore, please choose your products carefully.

Is it possible to cancel my order after it has been shipped from the store?

We are unable to cancel orders once they have been dispatched from our store for any reason. 

Can I get a refund because my order was delayed?

We cannot cancel the orders due to delays unless it’s more than 8 business days after they've been dispatched from our store.

We aim to deliver packages within 2-4 business days within the Southern and Western Provinces, and within 3-5 business days throughout the rest of the provinces.

But sometimes these schedules can be changed due to holidays and unexpected situations.

If we can’t deliver the package within 8 business days after dispatch, you can ask to cancel the order and receive a refund.

Also, packages can be delayed due to incorrect delivery details and incorrect contact numbers provided by customers, and customers are not answering phones. Due to those reasons, we cannot cancel the orders. We are trying to fix errors and deliver packages at least within 14 business days after dispatch. If we are unable to arrange the package within 14 business days, the customer may cancel or receive a refund. Also, we can cancel the order and issue a refund.

Last updated: 06/08/2023