ACWELL Licorice pH Balancing Cleansing Toner 150ml

• LOW pH CLEANSING FACIAL CLEANSING WATER:
Acwell Licorice pH Balancing Cleansing Toner container roots of licorice and amino acid complex. This facial cleansing water for sensitive skin maintains a pH level of 5.5-6 that effectively cleanses the skin while regulating the oil & pH levels.

• DEEP CLEANSING WITHOUT IRRITATION:
Made with Licorice water, Guava Leaves, Rose and Green Tea Extract, this cleansing water goes beyond simply removing stubborn makeup and impurities, and actually infuses skin with moisturizing and pore tightening without skin irritation.

• Peony Extracts
Protecting Skin

• Licorice Extracts
Brightening Effects

• Cimicifuga Extracts
Relaxing Skin

• Arrowroot Extracts
Purifying Skin

• Step 1: Cleanse – Wash your face with a gentle Cleanser/Facewash accordingly to your skin type.
• Step 2: Tone- Acwell Licorice pH Balancing Cleansing Toner
Pour small amount of toner onto hands or cotton pads and pat gently onto skin.
• Step 3: Treat – Serum/Facial Oil/Essence contain useful nutrients — for your skin.
• Step 4: Moisturize – Moisturizer/Day & Night Cream maintain your skin’s moisture barrier and to prevent environmental damage to your skin
• Step 5: Sun Care – Apply Sunscreen to protect skin from UV Ray (Day time only)

Water, Glycyrrhiza Glabra (Licorice) Root Water, PEG-6 Caprylic/Capric Glycerides, PEG-7 Glyceryl Cocoate, Dipropylene Glycol, 1,2-Hexanediol, Poloxamer 184, Phenoxyethanol, Glycerin, Butylene Glycol, Rheum Palmatum Root Extract, Psidium Guajava Leaf Extract, Rosa Centifolia Flower Extract, Camellia Sinensis Leaf Extract, Perilla Ocymoides Seed Extract, Poncirus Trifoliata Fruit Extract, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Sodium Citrate, Disodium EDTA, Citric Acid, Tocopheryl Acetate, Glycyrrhiza Glabra (Licorice) Root Extract, Paeonia Albiflora Root Extract, Cimicifuga Dahurica Root Extract, Pueraria Lobata Root Extract, Propylene Glycol, Ethylhexylglycerin

* The manufacturer reserves the right to make changes to the ingredients in this product. For the most accurate and up-to-date listing of the components, please check the product packaging.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: Trans Express (cash on delivery) / Prompt Xpress (paid orders)

Estimated delivery time: Trans Express 1-4 business days / Prompt Xpress 1-3 business days

Shipment cost: Trans Express Rs.450 / Prompt Xpress Rs.450

*Paid orders placed before 10:30am (local time) will be delivered in 1-2 working days. Orders placed after 10:30am will take an additional working day.

*The courier service will call you before delivery to confirm your address and delivery time. If they are unable to reach you, the delivery will be delayed.

Delivery delays can occasionally occur.

ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.

I received a damaged or faulty product

If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. We take great care to prevent any damages during transit, but it is possible that problems may occur.

To resolve the issue, please message us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days after receiving the package.

Please include a brief description of the problem as well as a photo of the impacted item. Remember to provide the order number and your name as they appear on the invoice. Then, as quickly as possible, we can arrange for a replacement or another option.

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

What should I do if I receive an incorrect item?

We understand the frustration of receiving an incorrect item after you have placed an order. We strive to ensure that our customers get exactly what they ordered. Unfortunately, mistakes do occur from time to time, and for that we apologize.

If you have received an incorrect item, please WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days after receiving your order with a photo of the incorrect item and invoice. Remember to mention the order number and your name according to the invoice. Then we can arrange a replacement as soon as possible.

The product must be returned and received by us unopened, unused, and in its original packaging. 

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

Even though I paid, one item is missing from my order. 

If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Also, we will arrange a replacement or refund as soon as possible.

Please contact us via WhatsApp at +94768400945 or email support@orionxoxo.lk within 3 days of receiving your order, including photo(s) of the received items and the invoice. Remember to mention the order number and your name according to the invoice.

We have photos for each order that we have taken before packing. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions.

Thank you for your understanding and for being a valued customer of ORION XO.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

My skin got irritated after using the product.

If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately.

However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions.

Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We have mentioned the full list of ingredients on our website for each product.

Therefore, please read and review all products' details and ingredients carefully.

We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, don’t make a purchase unless you’re sure about the product or ingredients.

We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions, refunds, or exchanges.

Skincare brands can change the ingredients in their products from time to time. Therefore, remember to check the ingredients each time you’re purchasing, even if you've purchased the same item multiple times before.

Also, we strongly advise customers to read the product labels carefully or consult with a doctor before using any new skincare product.

We strongly recommend a patch test before application.

We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.

If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.

What can I do if the product is not working for me?

We understand that it can be disappointing when a product does not work for you as expected. Unfortunately, we are unable to return or exchange any products for this reason.

Each skincare product is not the same for everyone.

We cannot guarantee that customers will always receive the results mentioned in product descriptions.

We apologize for any inconvenience.

What should I do if I am dissatisfied with the product or the color is not suitable for me after trying it on?

Unfortunately, our return policy does not cover situations such as not being as expected, disliking the product, disliking the fragrance, disliking the color, or disliking the color after trying it on.

We cannot refund or exchange any skincare or makeup product due to your not being satisfied with the product or the colors not matching. We strongly recommend that our customers take the time to do careful research before making a purchase.

We cannot guarantee that customers will receive the exact colors shown in the photos. 

What can I do if I purchase the wrong product by mistake?

If you have purchased the wrong product by mistake, unfortunately, we cannot refund or exchange the item, so please choose carefully.

Is it possible to cancel my order after it has been shipped from the store?

We are unable to cancel orders once they have been dispatched from our store for any reason. 

Can I get a refund because my order was delayed?

We cannot cancel the orders due to delays unless it’s more than 8 business days after they've been dispatched from our store.

We aim to deliver packages within 2-4 business days within the Southern and Western Provinces, and within 3-5 business days throughout the rest of the provinces.

But sometimes these schedules can be changed due to holidays and unexpected situations.

If we can’t deliver the package within 8 business days after dispatch, you can ask to cancel the order and receive a refund.

Also, packages can be delayed due to incorrect delivery details and incorrect contact numbers provided by customers, and customers are not answering phones. Due to those reasons, we cannot cancel the orders. We are trying to fix errors and deliver packages at least within 14 business days after dispatch. If we are unable to arrange the package within 14 business days, the customer may cancel or receive a refund. Also, we can cancel the order and issue a refund.

Acwell is a Korean traditional dermatology cosmetics for finding a healthy skin balance, sensitive and damaged skin based on Korean traditional ingredients. Restore the balance of skin health, so that makes the skin maintains a healthy condition itself. That is ACWELL's promise. Every ACWELL product completed a hypoallergenic test. It's safe for sensitive skin.